Refund & Cancellation Policy

Last updated: October 2026

At SOFTtechCARE, customer satisfaction is our top priority. Please review our policy on cancellations and refunds below.

1. Order Cancellations

Orders for customizable solutions or digital project kits can be cancelled within 24 hours of placement by writing to support@softtechcare.in, provided delivery/source access has not already been granted.

2. Digital Downloads & Deliverables

Because source code, digital kits, and modular architectures are non-tangible irrevocable digital goods, refunds are generally not issued once the files or credentials are provided, unless a verified technical defect exists that cannot be rectified by our support team.

3. Refund Process & Timelines

If an approved refund is granted due to technical failure or double billing:

• Refunds are credited back to the original payment source (Credit/Debit Card, UPI, or Net Banking).
• The refund amount will reflect in your bank account within 5 to 7 business days from the date of approval.

4. Support & Disputes

For any payment-related concerns or refund requests, please contact us with your Order ID at support@softtechcare.in.